Senior UC Specialist/Consulting Engineer
Job Description
Position Objective:
Act as lead engineer to plan, design, implement and support complex, enterprise level Unified Communications solutions.
The Senior UC Specialist/Consulting Engineer will report to the Engineering Manager and be a member of the Engineering Team. The primary duties of the Senior UC Specialist/Consulting Engineer, which require the exercise of discretion and independent judgment with respect to matters of significance, the knowledge of any advanced type in a field of science or learning customarily acquired by a prolonged course of specialized intellectual instruction, and the practical application of highly specialized knowledge in computer systems analysis, programming, and/or software engineering, include the following:
Business/Client Responsibilities:
Collaborate with Engineering Team members to ensure that the Fidelus Technologies project lifecycle approach is followed
Plan, design, implement and support a full Cisco Unified Communications solution
Present and make recommendations regarding deployment issues and challenges to the Engineering Manager, Vice President of Technology or Managed Services Manager for escalation
Provide escalation support to Managed Services
Develop strong relationships with clients to allow for the discovery of new business opportunities
Identify potential challenges that may impact our client’s environment or our relationship with our clients and strategy for responding to same
Communicate frequently with clients and Fidelus employees to meet all of the above business goals
Adhere to the standards and policies defined in the Fidelus Technologies Employee Handbook
Engineering Responsibilities:
Develop comprehensive and detailed Unified Communications designs
Create detailed technical documentation and diagrams including, but not limited to client system documentation, deployment templates, and best practices guidelines
Retain existing Cisco certifications or specializations, as well as any relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc)
Attain new Cisco or non-Cisco certifications and specializations, as discussed with the Engineering Manager
Partner with the Training Department to develop and prepare training setups and to provide the necessary details to finalize documentation
Qualifications:
5+ years of relevant experience CCVP/CCNP Voice desired
Must have extensive experience with Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Unity in large, enterprise deployments with multiple nodes
Proficiency with voice gateways: MGCP, SIP, H323, SCCP, digital PRI/T1, analog FXO/FXS, Cisco Unified Border Element, media resources, SRST/SRSV
Experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, basic scripting, high availability clustering
Solid experience with Cisco audio and video conferencing solutions
Solid experience with traditional PBX and voicemail system integration to a UC environment
Solid experience with CME/CUE
Solid experience with Cisco Unified Presence deployments with various client application integration: Cisco Unified Personal Communicator, Microsoft Office Communicator, etc
Must have solid IP routing/switching and QoS skills
Strong verbal and written communication skills required
Strong troubleshooting skills required
If you are interested in applying for this position please submit your resume and cover letter to careers@fidelus.com
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