Fidelus News

Fidelus is excited to announce the newest version of its award-winning software, Fidelus Console Operator (FCO). Version 2.0.8 includes a variety of enhancements and features that make it even easier to handle and manage multiple incoming and outgoing calls on your Cisco IP Phone System. This latest version of the Fidelus Console Operator is now an even better solution to replace the end of life Cisco Attendant Console.

Fidelus Console Operator 2.0.8 enhancements includes:

• The transferability of a call on hold
• The ability to resume a call either by double-clicking or by pressing the "Resume Call" icon.
• The relocation of the "Resume Call" icon to prevent accidental call termination.
• The Introduction of the Park Call filter to filter calls by each attendant
• The Presence display in the directory or speed dial

In addition, the latest version of Fidelus Console Operator includes improvements to the user interface and enhanced search functionality. These along with additional back-end enhancements continue to make Fidelus Console Operator the ideal Attendant Console choice for your Cisco IP telephony system.

Fidelus is offering a 30-day trial of the full version of the Fidelus Console Operator. For more information, or to download the free trial, please visit the Fidelus Console Operator home page.

Recently released in beta, Fidelus' Provisioning Manager Express application is the cost-effective, easy-to-use way to add and delete new users from their Unified Communications system.

With Provisioning Manager organizations can scale and provision in minutes rather than weeks. Beta users have found improved accuracy of data input, and productivity of IT administrators. Combined together with our Remote Phone Control solution, administrators can also offer real-time IT support no matter where they are located, leading to improved end user adoption and overall satisfaction.

To learn more about Provisioning Manager or any of Fidelus' growing portfolio please contact us at 1-866-FIDELUS or solutions@fidelus.com. Fidelus' team will also be hosting an upcoming webinar on June 8th at 2pm eastern time. To register please visit us at http://www.fidelus.com/software/webinar-registration_june

Do you have clients looking for a replacement to the end-of-life Cisco Attendant Console? Or are you a end-user looking to save money and time with the latest in Unified Communications software solutions? Fidelus has an answer for you! On Wednesday, May 9th at 2pm Eastern time, Fidelus' expert team of Software Solutions consultants will be hosting a free webinar highlighting the latest in UC technologies. The webinar will focus on Fidelus Console Operator 2.0, the lightweight replacement for Cisco Attendant Console and Fidelus Global Directory, the application designed to make it easier to locate, and contact colleagues within your firm.

Fidelus Console Operator 2.0

The recent winner of the Unified Communications Excellence Award from TMC Net, Fidelus Console Operator (FCO) is the lightweight, easy-to-use replacement for Cisco Attendant Console. The 2.0 release which recently launched includes many new features including

Fidelus Global Directory

Fidelus' newest application, the global directory allows end-users to locate, and contact colleagues within their firm quicker and with less pain compared to the out-of-the-box directory found on Cisco IP phones. With forced call over the PSTN network Fidelus Global Directory also reduces international dialing expenses within your firm. Large companies may save up to tens of thousands in expenses per year with the Global Directory's easy-to-use international dialing rules, along with greater employee productivity, and satisfaction.

Sign up Today

To register for the Fidelus Software Webinar on May 9th please click here. For a limited time Fidelus is also offering free trials of all software products, to get started download Fidelus Console Operator and Fidelus Global Directory

Contact Us

You may contact Fidelus anytime at solutions@fidelus.com or (212) 616-7800.

New York, NY (February 27, 2012) -Fidelus Technologies, LLC, a leading provider of Unified Communications & Collaboration Solutions announced today that they have achieved certification as an Authorized Technology Partner, offering Advanced TelePresence Video solutions from Cisco Systems, Inc. TelePresence video solutions allow clients to attend meetings anywhere, save time, reduce travel costs, do more with less, and reduce their carbon footprint through telecommuting.

Achieving this advanced certification ensures that Fidelus’ sales and support organizations are prepared to properly consult, design, sell, and support the technology products and solutions offered in the Cisco ATP program. With the advanced certification Fidelus is now able to expand its Telepresence product offerings, provide additional discounts to clients, and access Cisco incentive programs.

“As video and mobility solutions continue to supplement the traditional desk phone Fidelus aims to continue evolving our technology solutions to meet demand. Achieving this solution ensures that our clients can look to Fidelus as a trusted advisor in deploying the latest UC technologies” commented Matt Kalmenson, VP of Sales and Marketing.

More information on Cisco TelePresence Solutions from Fidelus Technologies can be found at http://www.fidelus.com/videosolutions or by contacting Fidelus at solutions@fidelus.com

Fidelus is proud to announce the release of Fidelus Global Directory, the latest application from our Software Engineering group which has also recently released the Fidelus Console Operator, our simple replacement for those looking to replace Cisco Attendant Console. Fidelus Global Directory is a user-friendly replacement to the out-of-the-box directory found on most Cisco IP phones.

The application is designed to increase resource efficiency, improve communications, and provide one single location to store all directory information. The benefits of the system include easy to administer interface, user-friendly features, recognition of international characters, and ability to copy info from your current Active Directory.

Join our trainer Lynn for a step-by-step walk through of the application on our webpage at www.fidelus.com/globaldirectory

To get started download a free trial from our website at Free Global Directory Trial 

Learn more about Fidelus software at www.fidelus.com/software

Fidelus is pleased to announce the release of Remote Phone Control version 2.0. With Remote Phone Control, IT administrators can control and troubleshoot Cisco phones from any remote location. This allows for greater scalability, quicker IT support, and improved end user adoption and satisfaction 

New features in version 2.0 include

• New streamlined & intuitive user interface
• Connect to multiple phones simultaneously
• Change backgrounds on Cisco phones directly from the application

Fidelus Remote Phone control now joins the growing list of Fidelus software products which also includes our Cisco Attendant Console replacement - Fidelus Console Operator, and the simple way to add new users - Provisioning Manager Express. We are offering all users the chance to try Fidelus Remote Phone Control for free, to get started visit our website at www.fidelus.com/phonecontrol

Fidelus is pleased to announce the launch of No Jitter focus on "Evolving Communications With Integrated Software Solutions". This page is the latest addition to No Jitter's trending now communities available at www.nojitter.com

"Evolving Communications with Integrated Software Solutions" is designed to support the recent launch of Fidelus Console Operator, an easy to use replacement to Cisco Attendant Console along with the launch of Remote Phone Control, the quick way to monitor and troubleshoot problems from anywhere. For a limited time only, Fidelus is offering all users full featured, 30-day free trials of either (or both!) applications. Learn more at http://www.fidelus.com/software and download Fidelus Console and Remote Phone Control today!

 
Keep an eye out in the coming weeks for more articles, insight and expert commentary from the Fidelus and No Jitter teams!