Fidelus News

Fidelus is excited to announce the newest version of its award-winning software, Fidelus Console Operator (FCO). Version 2.0.8 includes a variety of enhancements and features that make it even easier to handle and manage multiple incoming and outgoing calls on your Cisco IP Phone System. This latest version of the Fidelus Console Operator is now an even better solution to replace the end of life Cisco Attendant Console.

Fidelus Console Operator 2.0.8 enhancements includes:

• The transferability of a call on hold
• The ability to resume a call either by double-clicking or by pressing the "Resume Call" icon.
• The relocation of the "Resume Call" icon to prevent accidental call termination.
• The Introduction of the Park Call filter to filter calls by each attendant
• The Presence display in the directory or speed dial

In addition, the latest version of Fidelus Console Operator includes improvements to the user interface and enhanced search functionality. These along with additional back-end enhancements continue to make Fidelus Console Operator the ideal Attendant Console choice for your Cisco IP telephony system.

Fidelus is offering a 30-day trial of the full version of the Fidelus Console Operator. For more information, or to download the free trial, please visit the Fidelus Console Operator home page.

The benefits of IP phone systems are no longer in question. Web-enabled telephony solutions are not only more cost-effective, scalable and flexible than traditional PSTN service, they also provide the next-generation unified communication software that companies need to thrive in today's economy.

In fact, the only real concern with IP phones is that, as connected devices, they must be provisioned and controlled by an IT administrator. This can be troublesome for small or disparate organizations that don't have IT personnel onsite at every facility.

Fortunately we recently released version 2.0 of its Remote Phone Control solution, which enables administrators to control and troubleshoot Cisco phones from any remote location.

With our Provisioning Manager Express and Remote Phone Control software, organizations can scale and provision in minutes rather than weeks. Administrators can also offer real-time IT support no matter where they are located, leading to improved end user adoption and overall satisfaction.

New features offered in version 2.0 include a more streamlined and intuitive interface, tools for connecting multiple phones simultaneously and the option to change backgrounds on Cisco phones directly from the application.

The redesigned Remote Phone Control solution is just one component of our comprehensive software suite, which includes the Fidelus Console Operator – a UC application that works in conjunction with your IP phone – and the Provisioning Manager Express, proven to simplify the task of adding user configurations into a simple web-based interface.

Developed as a replacement to the end-of-life Cisco Attendant Console, the Console Operator provides a cost-effective way to turn any Cisco phone into a highly connected multi-line communication system.

The final piece to the software suite is the Fidelus Global Directory, a user-friendly UC app designed to help employees search for, locate and contact colleagues within the company with minimal effort. Each software solution is available as a free trial.

Do you have clients looking for a replacement to the end-of-life Cisco Attendant Console? Or are you a end-user looking to save money and time with the latest in Unified Communications software solutions? Fidelus has an answer for you! On Wednesday, May 9th at 2pm Eastern time, Fidelus' expert team of Software Solutions consultants will be hosting a free webinar highlighting the latest in UC technologies. The webinar will focus on Fidelus Console Operator 2.0, the lightweight replacement for Cisco Attendant Console and Fidelus Global Directory, the application designed to make it easier to locate, and contact colleagues within your firm.

Fidelus Console Operator 2.0

The recent winner of the Unified Communications Excellence Award from TMC Net, Fidelus Console Operator (FCO) is the lightweight, easy-to-use replacement for Cisco Attendant Console. The 2.0 release which recently launched includes many new features including

Fidelus Global Directory

Fidelus' newest application, the global directory allows end-users to locate, and contact colleagues within their firm quicker and with less pain compared to the out-of-the-box directory found on Cisco IP phones. With forced call over the PSTN network Fidelus Global Directory also reduces international dialing expenses within your firm. Large companies may save up to tens of thousands in expenses per year with the Global Directory's easy-to-use international dialing rules, along with greater employee productivity, and satisfaction.

Sign up Today

To register for the Fidelus Software Webinar on May 9th please click here. For a limited time Fidelus is also offering free trials of all software products, to get started download Fidelus Console Operator and Fidelus Global Directory

Contact Us

You may contact Fidelus anytime at solutions@fidelus.com or (212) 616-7800.

Fidelus is pleased to announce the release of Remote Phone Control version 2.0. With Remote Phone Control, IT administrators can control and troubleshoot Cisco phones from any remote location. This allows for greater scalability, quicker IT support, and improved end user adoption and satisfaction 

New features in version 2.0 include

• New streamlined & intuitive user interface
• Connect to multiple phones simultaneously
• Change backgrounds on Cisco phones directly from the application

Fidelus Remote Phone control now joins the growing list of Fidelus software products which also includes our Cisco Attendant Console replacement - Fidelus Console Operator, and the simple way to add new users - Provisioning Manager Express. We are offering all users the chance to try Fidelus Remote Phone Control for free, to get started visit our website at www.fidelus.com/phonecontrol

Fidelus is pleased to announce the launch of No Jitter focus on "Evolving Communications With Integrated Software Solutions". This page is the latest addition to No Jitter's trending now communities available at www.nojitter.com

"Evolving Communications with Integrated Software Solutions" is designed to support the recent launch of Fidelus Console Operator, an easy to use replacement to Cisco Attendant Console along with the launch of Remote Phone Control, the quick way to monitor and troubleshoot problems from anywhere. For a limited time only, Fidelus is offering all users full featured, 30-day free trials of either (or both!) applications. Learn more at http://www.fidelus.com/software and download Fidelus Console and Remote Phone Control today!

 
Keep an eye out in the coming weeks for more articles, insight and expert commentary from the Fidelus and No Jitter teams!