Managed Support Services

Support Services - 24x7x365 Proactive Monitoring

Since our inception we have been identifying exactly what to monitor within a variety of Unified Communications environments. This list continues to grow with every client and every new incident. It is not only the tools we use, but the intellectual capital we have gained over the years in learning what to look for which sets us apart in our field.

Troubleshooting / Fault Resolution

Our experienced Support Specialists provide expert technical assistance to your team by identifying and resolving any issues that arise. If your system goes offline or an employee is having trouble, our Support Specialists are readily available, and will work with you to help you solve any problem.

Software Upgrades and Maintenance

As a critical addition to Cisco Smartnet services Fidelus provides ongoing software upgrades and maintenance to ensure your systems remain
up-to- date.

Secure Voice Environment

The foundation for securing your solutions is integrated security that is reliable and comprehensive. Fidelus ensures that your Unified Communications will be secure.