Career Opportunities
Unified Communication Support Engineer
Division: Advanced Unified Communication Support Services
Detailed Responsibilities:
- Experience in Unified Communication provisioning, installation, configuration, maintenance, and troubleshooting.
- Knowledge of LAN/WAN networking, servers, workstations, operating systems, and applications.
- Understands client needs, identifies root causes of problems, develops and implements creative and pragmatic solutions.
- Skilled at communicating detailed information to appropriate parties.
- Ability to develop rapport with client management and maintain strong working relationships.
- Responsible for successfully managing customer expectations.
- Promote team spirit, knowledge transfer & work collaboratively to achieve team goals.
- Ability to handle complex problems effectively separating key issues and generating multiple solutions.
- Remains highly informed on industry best practices applicable to the responsibilities of this position, through professional publications, outside contacts, and ongoing professional development.
Location
Salary
Qualifications
- Excellent verbal communications and written documentation skills are required.
- Minimum of three years of related network / IP Telephony administration and support.
- Strong working knowledge of UCCM (Call Manager), UCCX (IPCC), Unity, Unity Connection, CME/CUE, CUP/ CUPC, Meeting Place Express, H.323, SIP & MGCP.
- Excellent client management/resolution, problem solving, debugging/troubleshooting skills are required
- Strong time management & organizational skill.
- Ability to multi-task and meet deadlines.
- Prior experience working in a NOC environment is a plus.
- Prior implementation experience is a plus.
- Active Cisco CCNP / CCVP certifications or equivalent experience are required
- Active Cisco Voice Specializations are desired
- Bachelor's degree preferred.
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