Remote Phone Control
The Fidelus Application Solutions Team (FAST) works exclusively on turn-key and customized integrated applications that streamline business process by embedding Unified Communications solutions into operational workflow. The FAST Remote Phone Control solution enables IT administrators to remotely control any Cisco IP phone in your organization without requiring physical access to the device.
Today, in order to troubleshoot a user's IP Phone, IT support is often required to physically visit the device. Valuable time is spent traveling to the device, which may not be immediately possible if a user is remote. This process wastes administrative and end user time and causes organizations to incur higher operational costs in an effort to have an IT support administrator physically visit a potential variety of locations.
The FAST Remote Phone Control solution allows administrators to remotely control any supported Cisco IP phone. If an end user contacts the support team with a phone issue, the administrator can quickly remote into their phone by clicking on a simulated image of a phone. A real-time screen shot of the user's phone screen pops up and the administrator can work through the issue quickly and easily with limited interruption to the end user.
- Improves end user satisfaction
- Reduces operational costs
- Saves administrators time
The FAST Remote Phone Control solution decreases operational costs by eliminating the time and effort required to physically visit IP Phone devices. Remote Phone Control allows administrators to quickly and easily solve a phone issue, saving them time while significantly reducing end user involvement. This ultimately increases end user satisfaction and productivity. - Windows XP SP2/Vista/7
- .Net 2.0
Discover how the FAST Remote Phone Control solution can help your organization save on operational costs, increase efficiency and improve end user satisfaction. Contact our specialized Application Development Team today at 1-866-FIDELUS or solutions@fidelus.com.
