Fidelus UCMS 24-hours a day, 365 days of the year
Our Unified Communications Managed Services team specializes in Voice and Unified Communications (UC) managed service solutions. The Managed Services team is a seamless extension of your technology team, and together, we provide a suite of services that offer practical support for today’s Advanced Cisco Unified Communications environments.
Our Managed Services offering is delivered by an experienced U.S. based team of Cisco Engineers operating on 24x7x365 schedule. We leverage robust tools for monitoring, management, and reporting to comprehensively manage or co-manage your UC solution. To get started with Fidelus managed support, contact us today.
24/7/365 Proactive Monitoring
Our proactive response to events any time of day allows for corrective action before serious problems occur and improved reliablity of service.
Proprietary Advanced Monitoring Methodologies
Our team will find outages missed by other monitoring systems and leverage historical data to make informed decisions
Fault Resolution
We also monitor for application service crashes and circuit outages.
Collaborative Support & Reporting
Our engineers coordinate with your team to ensure the best service after implementation. Also, we provide: single incident notifications, weekly as well as monthly updates and reports, and quarterly systems access audits.
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Questions? Contact Us or call 866.FIDELUS.