Fidelus Technologies - Unified Communications

Fidelus Solutions Excellence in Evolving Communications.

At Fidelus, we manage the full Unified Communications & Collaboration lifecycle from start to finish. Our communications solutions can streamline business communications, reduce business travel expenses, and improve employee satisfaction all while reducing your company’s overall carbon footprint. We partner with industry leading firms including Cisco, Microsoft, ShoreTel, and BlackBerry® to deliver world-class solutions to all of our clients.

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6. Unified Communications

Our relationship with industry leading firms such as Cisco allows us to offer a wide-range of Unified Communications & Collaboration (UCC) solutions.

Cisco Unified Communications Manager (UC Manager)

Maintain business continuity and collaborations with a high- availability foundation for server redundancy, scalability, and load balancing. With CUCM, you get an enterprise-class IP communications processing system for that is highly scalable for up to 80,000 users. In addition to traditional telephony features, it provides advanced capabilities, such as video, mobility, presence, preference, and full-featured conferencing services.

Cisco Unity Connection

Access your Cisco Unity Connection voice messages the way you prefer – whether from an IP phone, mobile phone, web browser, email client, or a desktop client like Cisco Unified Personal Communicator. You can also use Cisco SpeechView to have your voice messages transcribed and delivered to your email inbox.

Cisco Unified Contact Center Express (UCCX)

Easy to deploy and use, Cisco Unified Contact Center Express delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This single-server, integrated “contact center in a box” is intended for both formal and informal contact centers in midmarket, enterprise branch, and corporate departments.

Cisco WebEx

Web conferencing lets you connect with anyone in real time. WebEx combines desktop sharing through a web browser with phone conferencing and video, so everyone sees the same thing while you talk.

Cisco Jabber

Collaborate on many devices with Cisco Jabber! Jabber lets you access presence information, instant messaging, voice, video, desktop sharing and more from your desktop or mobile device. Jabber is compatible with Windows, Apple, and Android based devices.

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Project Lifecycle: Where do you fit?

Since we provide solutions for every part of the UC lifecycle, no matter where you are now, we can help. Click on any number on the timeline below to view our offerings.