Entries by Ron Rosansky

Fidelus-Class Service

EVERYBODY says they deliver great service, but few actually do. Think of the few brands that are synonymous with exemplary service: The Ritz Carlton, The Four Seasons, Disney, Zappos. How […]

Connect With Family! And No, Not the One’s You’re Stuck At Home With :)

I had a great experience last night connecting with family in New York, Connecticut, Texas, and California. Mom, bro, Aunts, Uncles and cousins! It was actually beautiful. Everyone was excited and happy to see and hear from each other, and connect in a way that is as close to as in-person as we can get.