Author Archives: Ron Rosansky

Fidelus-Class Service

white glove service

EVERYBODY says they deliver great service, but few actually do. Think of the few brands that are synonymous with exemplary service: The Ritz Carlton, The Four Seasons, Disney, Zappos. How many more come to mind? Who comes to mind in the IT services market? We strive to earn that reputation every day. Some call it […]

Unified Communications Solutions Are Not a Commodity

unified communications solutions

In today’s marketplace, can organizations choose between a broad spectrum of communications software vendors and providers? Are their products and services, in many cases, very similar? Yes.   However, companies are leveraging these solutions to widely varying degrees of effectiveness, and most use them ineffectively. In contrast, the companies taking advantage of these solutions realize significant […]

Connect With Family! And No, Not the One’s You’re Stuck At Home With :)

I had a great experience last night connecting with family in New York, Connecticut, Texas, and California. Mom, bro, Aunts, Uncles and cousins! It was actually beautiful. Everyone was excited and happy to see and hear from each other, and connect in a way that is as close to as in-person as we can get.

This Will be the Next Communications Evolution

This Will be the Next Communications Evolution

In two to three years, our experience communicating digitally (i.e. making and receiving even basic mobile calls) will be very different from our experience today. Communication will be more effective and drive better outcomes. Technology is moving at a blistering pace, from both a physical computing power and software perspective. These technological factors, in conjunction […]