Goals
To provide users with a platform that improves their communication capabilities by giving them a Unified Experience that includes Voice, Video, Instant Messaging & Presence, and Web Collaboration, while also giving users the ability to communicate internally and externally from any device and from anywhere. Lastly, to provide a platform that can be centrally managed which is highly resilience and fault tolerant that parallels their data business continuity plans.

“For a project of this size, this is the smoothest project I have seen in my experience here at the firm.”
— Global Law Firm CIO
The Situation
The client maintained a mixture of a distributed Nortel & Avaya traditional voice infrastructure. This presented two main challenges:
1) The existing platform provided tradition voice with no integrated video, messaging (Instant Messaging & Presence), or web collaboration solutions. The lack of these communication/ productivity services did not enable the firm to take advantage of the opportunity to improve communication workflow – ability to communicate via a variety of personally preferable mediums (i.e. voice vs. video) and escalate accordingly in real time or provide as much flexibility from a device and mobility perspective – communicate from any device, anywhere.
2) The existing platform was not centralized, resulting in increased operational overhead and minimal redundancy from a business continuity perspective.

The Solution
The Fidelus Technologies project team, including Solution Architects, Project Managers, Engineers and Adoption & Evolution Specialists (trainers) worked closely with our clients technology team to design an end-to-end solution to meet their goals. This included designing a full stack Unified Communications Solution, encompassing Integrated Voice, Video (1-1 and room based), Instant Messaging and Presence, and Web Collaboration. This provided immediate enhancement from a communications perspective (Instant Messaging & Presence, Video and mobility) and as a result, improving the communications workflow and productivity. The platform also included:
- Contact Center for Help Desk functionality
- Room Based Video Conferencing
- E911
Additionally, the Unified Communications platform was centralized in three global data centers. This dramatically improved operational efficiency, as well as resiliency.
The Conclusion
After a successful 60-90 day production pilot (pilot infrastructure can be used to build out a production environment) Fidelus, along with our client’s world class technology organization, rolled out a modernized Unified Communications Platform across three global data centers and 23 offices around the world in nine months. Fidelus also provided Train-the-Trainer services to ensure the solutions were adopted and leveraged as quick as possible to shorten the time to value. Throughout and after the implementation, Fidelus also provided Best-in-Class Managed Services including 24x7x365 Intelligent Monitoring & Troubleshooting, Incident & Problem Management & Resolution, Vendor Escalation and Software Maintenance & Upgrades. These services are still being leveraged today.
Post Pandemic Note
This modernized Unified Communications Platform enabled the client attorneys and other end-users to communicate seamlessly from their homes throughout the pandemic with minimal adjustments to the communications environment.
Coping with Stress and Anxiety in a Time of CrisisApril 1, 2022 - 11:41 am
Coping with Stress & Anxiety in Time of Crisis Fireside Chat #5 We hope this post finds you well and overcoming challenges.An unavoidable reality is the additional stress and potential […]
Fidelus Technologies Recognized as Part of CRN’s Tech Elite 250March 21, 2022 - 10:00 am
Exciting News! CRN®, a brand of The Channel Company, has named Fidelus Technologies to its Tech Elite 250 list for 2022. CRN’s Tech Elite 250 list recognizes innovative solution […]
Speak with a Member of Our Team to See Why Our Clients Trust Fidelus!