download our case study today

Improve Patient Experience and Reduce Operational Costs with Softphone and Automated Provisioning

As part of NYULH’s efforts to be a leader in designing the modern patient room, the technology team wanted to optimize the patient experience by minimizing disruptions, in addition to minimizing the footprint of a physical telephone (by creating a softphone, leveraging the same tablet Epic Bedside is running on). The goal is to ensure that only appropriate calls are routed to the right patient at the right time to avoid unnecessary disturbances.

With patients constantly being admitted and discharged from the hospital, a tool to automatically provision and de-provision the phone profile and follow the patient from room to room would minimize patient disruption and streamline the operational process of moves, adds, and changes.