Co-managed
services
Enterprise-strength IT support
Co-managed
Empower your IT staff
Our goal is to support your team so they have the time and resources needed to focus on high priority initiatives.
Your enterprise has the highest expectations when it comes to business continuity, security, visibility, and overall efficacy. And making sure those expectations are met company-wide can require some extra hands.
Co-managed services from Fidelus gives your internal IT team the extra resources they need to support your overall IT vision. With Cisco and Silver Peak communications and networking solutions supported by our highly skilled team of certified engineers, Fidelus can handle supporting the day-to-day of your communications and enterprise networking environments so your internal IT staff can focus on your organizations overall IT strategy.
CONTINUITY
AND VISIBILITY
You have 24x7x365 business demands and your technology solutions needs to meet those demands.
We’ve built our co-managed service offering with continuity as the foundation. Built on enterprise-class solutions, and best in class tools, the solutions themselves are highly resilient and the systems we manage are backed up and accessible from any location with the visibility to track changes and manage your enterprise-wide resources.
Our co-managed
services include
- Monitoring, event management and automation
- Break/fix technical support
- Vendor management & escalation
- Configuration management
- User and permission management
- Client visibility and ticketing portal
- Customized reporting and metrics
EXECUTE your strategy
The struggle for any growing enterprise is resource allocation. You need to get the most out of what you have, whether that be your staff or your budget. Our co-managed services are a tool to help you maximize the value of your budget while giving your internal staff more resources to ensure success.
Automated for
efficiency
We have tools and processes that automate the analysis of monitoring data to create actionable activities.
TRUE 24/7/365
SUPPORT
Our support team is staffed at all hours with static shifts for service continuity. We are here to help, anytime.
Additional resources
Our services are built to augment your current IT staff’s workflow, giving them the resources they need to get the job done.
Informed reporting
Included in our managed services offering is our user-friendly client portal. From our portal you have access to ticketing, ticket status tracking, and robust data and analytics that give you a full view of environmental status. With this reporting, you have visibility into system status at a glance.
Computing resources
Security vulnerability status
Uptime and availability
User license management
Full device inventory
Quarterly service report
Increase your
bandwidth
Managing the IT infrastructure of an enterprise is complicated, and today’s in-house teams are often stretched thin and overburdened. At Fidelus, we understand the day-to-day workflow and struggle that internal IT teams face. We developed our co-managed services to give those teams more bandwidth to address progressive IT initiatives that drive strategy, while we cover the day-to-day.
That’s why we partner with highly-skilled and mature IT teams. Our services are built to integrate into your current workflow and offload daily solution management and monitoring without sacrificing visibility, security and resource management.
Our goal is to support your team so they have the time and resources needed to focus on high priority initiatives.
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