Cisco Customer Connection program

Josh Reinmann Named CCP Member of the Month

Author & Editor:

Kelsy Tibshraeny | Program Manager

Cisco Systems, Inc. – Customer Connection

Congratulations to our Member of the Month, Josh Reinmann!

The Member of the Month is awarded to thank and recognize our most active members in Cisco’s Customer Connection program. Every month we showcase a member who contributes their time and expertise by engaging in areas of the program such as community activity, briefing participation, feedback to product teams, trial participation, and much more.

This month, we’re getting to know Josh Reinmann! He is an active member of Customer Connection and has shared about himself in the blog post below.

Josh is the Chief Technology Officer at Fidelus Technologies. He’s responsible for developing new solutions for his organization to offer to the market. As a member of the leadership team, he works to choose strategic direction for his organization. Additionally, he is charged with managing the ITS organization.

Where did you start your career?

A small VoIP firm called Straticom (no longer in business). They were the 5th VoIP certified partner in NYC.

What does the community help you with?

I find the most help in the community with pushing new features forward and refining the suggestions to continue improving the products with a business goal in mind.

How do you interact with Cisco products daily?

In almost everything I do, I utilize a Cisco product whether it’s a phone, headset, switch, security, etc. My professional life is mostly centered around Cisco solutions.

What do you like to do outside of work?

Spend time with my wife and 2 boys and work with my hands doing projects around the house.

What do you see as the hottest trends in technology these days? 

Working effectively remotely while not having to manage the infrastructure to do so.

When you go to a coffee shop, what beverage do you order?

Black coffee (iced in the summer)

What did you want to be when you were 16 years old?  

I knew I wanted to do something with computers but hadn’t pinpointed it just yet.

What was the biggest professional mistake you made? What did you learn from it? 

Trusting a customer who said they had a good, recent backup. I’ve learned to verify these types of things and be extra cautious when moving forward on projects to ensure there is a proper backout plan.

If you were trapped on a desert island, besides food and water, what two items would you need to have with you? 

Good multitool and a picture of my family.

If you could share one piece of knowledge what would it be?  

The way forward starts with respect.


Thanks for taking the time to share with us, Josh! And, most of all, thank you for being an active member inside Customer Connection – we appreciate your contributions. Connect with Josh in Cisco’s Customer Connection program (CCP) @jreinmann 


Customer Connection Program Overview

As a Cisco customer, you’re invited to join this exclusive program. Access to Cisco product teams can help you plan your technology strategy and influence Cisco’s product direction. Access to product roadmaps and monthly briefings keeps your business at the top of its game. Let your voice be heard when you give feedback on the direction of Cisco products, services, and digital experiences. Access to Collaboration early adopter trials paves the way to smooth deployments. Join the Customer Connection program to get all this and connect with 30,000 Cisco customers and partners around the world. Join today!