Fidelus Technologies

Best-in-Class Managed IT Services Provider

We Make Your Business
Our Mission

Fidelus was founded in 2002, based upon personal values of honesty, integrity, and a commitment to service. Our mission is to provide world-class technology solutions with a rigorous approach to customer satisfaction through an unwavering commitment to internal development.

Fidelus combines nearly two decades of client-focused, personalized service, and subject-matter experts with an average tenure of 10 years to deliver best-in-class, enterprise communication, and networking solutions to organizations globally.

Unified Communications
as a Service (UCaaS)

Whether you have a global footprint with dozens of locations or a remote staff spread across the nation, unified communications from Fidelus simplify your communications and collaboration while stabilizing and securing your workflow. Our cloud-based solution gives your mobile workforce access to the collaboration and communication tools they need from wherever they are.

By moving away from your On-Prem solution to Fidelus’s Secure Cloud solution you will see gains in several areas:

Improve Productivity Through Feature & Adoption Optimization
Reduce Management & Administration Overhead
Scalability
Security

SD-WAN & Network Services

The traditional way of building a WAN using routers is nearing an end. Routers are quickly being replaced with SD-WAN, with the driving force being cost and reliability (and in some cases, availability). Historically, the only way to guarantee WAN performance for time-sensitive applications like voice and data was to invest in high-quality circuits like MPLS. With the convergence of voice and data over the same network, that was an absolute necessity.

Today however, that’s no longer the case. Whereas the traditional router “routes” traffic based on the existence of a “route”, SD-WAN routes traffic based the existence of that route PLUS path “quality”… things like end-to-end latency, loss, and jitter are also taken into account. SD-WAN is also able to utilize the available bandwidth of all WAN circuits at the same time.

Why Use SD-WAN?

How businesses leverage applications is changing. SD-WAN simplifies the process, reduces costs, increases bandwidth efficiency, improves user experience from an application performance perspective, and provides a seamless connection to the cloud. All without sacrificing security or data privacy and improving overall network performance, especially for critical applications.

Business-Driven SD-WAN

With a business-driven WAN solution, all underlying transport services are intelligently monitored and managed. Therefore, even when WAN transport services are impaired, they can ensure that packet loss, latency, and jitter are avoided almost completely. This results in the highest levels of application performance possible at all times.

Consistent Quality of Experience

One of the top benefits of any SD-WAN is its ability to actively use multiple WAN transport forms. Even the most basic solutions can direct application-based traffic down a single path. This can dynamically redirect it along another path should the original one fail or underperform.

Managed Services

Our goal is to provide a suite of services that offer practical support for today’s Advanced Cisco Collaboration, Unified Communications, and Foundation environments. Fidelus Managed Services provides comprehensive proactive monitoring, alerting, and remediation services 24 x 7 x 365 via a dedicated and experienced U.S. based team of ITIL-certified Engineers.

Our Managed Services offering includes:

CCNA to CCIE Level Troubleshooting
Real-time Proactive Monitoring & Support
Incident & Problem Management
Software Upgrades & Maintenance
Quarterly Business Reviews
Release Management
Network Security

Computing resources

Security vulnerability status

Uptime and availability

User license management

Full device inventory

Quarterly service report

Fidelus reported a 100% Managed Services contract renewal rate year-to-date.

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