Tailored to Your Business
Fidelus professional services teams focus on getting the job done and making you happy and successful in the process. This begins with:
- Business objectives,
- IT objectives,
- Understanding your vision for a perfect outcome,
- Corporate culture
- Desired implementation timeline,
- Budget parameters.
Fidelus then continues to help clients optimize their technology investments.
Fidelus worked to understand our culture. They give us the things we need and also tell us what to consider for the future. I value the relationship because I know I can depend on them.
—CIO, International Law Firm
Professional Services Process
For Fidelus, successful professional services means fitting into our clients’ work environments, satisfying requirements, planning for future needs, and avoiding interruptions in the flow of our clients’ businesses.
Fidelus high-touch, extra-mile approach to client satisfaction enables our team to provide successful technology system deployments time-and-time again.
Following our initial meetings to discuss and understand your technology requirements and business objectives and technology requirements, we perform a comprehensive assessment of your environment followed by a formal recommendation based upon both technical best practices and your specific needs – now and in the future.
Our team documents high level and detailed designs and, the project timeline and costs. We work with our clients on a “no surprises” basis.
Projects are always clearly defined and scoped to your satisfaction, whether the project is implementing a new phone system, creating a modern, highly resilient collaboration environment, restructuring an existing network (which can include LAN, WAN, edge security and wireless), or introducing new technologies such as Software Defined Networks (SDN) and intelligent routing.
Our engineering experts assure client satisfaction.
Adoption & Evolution
In addition to implementing highly robust and modern enterprise technology solutions, Fidelus is a future thinking organization. This means business continuity planning/disaster recovery as well helping you choose systems and components that will meet the capacity and feature needs of of your particular organization.
Based upon Fidelus’ experience and commitment to staying ahead of the technology curve we are able to advise our clients on future product features, including use cases and pitfalls. Our knowledge and expertise assists clients with technology roadmap planning for future projects. With this knowledge clients can increase ROI on current infrastructure projects, decrease TCO over the life of their technology systems, and the costs of maintaining technology systems becomes more predictable.
Customer Success Story
Fidelus deploys Cisco phone system for large international law firm because state-of-the-art communications are a key component for the firm to deliver the highest level of service to their worldwide client base.
Cisco Gold Certified
Cisco Master Managed Services
Cisco Master Unified Communications
Cisco Advanced TelePresence
CCNA, CCNP, CCIP, CCIE (Voice, Data Center, Routing & Switching, Service Provider), CCDA, VCP5, ITILv3