We can probably all agree that technology is amazing when it does what it’s supposed to do. It can help us collaborate with co-workers, vendors, and clients even if we’re in different locations. Technology can automate routine processes to save time, and make it possible to find information with a few clicks of the mouse. The problem is, how often does everything work the way it’s intended?
Regardless of the industry you’re in, your IT leaders have pressure to innovate. Meanwhile, your customers expect seamless digital experiences that keep up with rapid advancements in technology capabilities. Unfortunately, your internal IT department is spending an estimated 80 percent of their budget on “putting out fires” and fixing technology problems rather than focusing on innovation.
Your IT Team Didn’t Sign Up to Fight Fires
In most small- to medium-sized businesses, the IT team (whether that’s a single person or a handful of workers) applied to their jobs expecting to lead innovations that enable technology to do amazing things for your business operations. But instead, they’ve had to put on their firefighting gear. Every time a problem occurs with an employee’s computer, the company network, or internet, the IT department must figure out both the cause of the issue and how to fix it. The time spent “putting out fires” in most organizations consumes the bulk of your IT team’s days, leaving no time to research and implement new technology initiatives or make strategic moves toward growing the company.
Preventing IT Fires with Managed Services
How do you free up your IT team to focus on innovations that push your business forward? You outsource some of the daily responsibilities to a managed services provider.
Managed services providers (MSPs) free your internal IT staff from handling the routine operations of your IT environment. Managed services providers are proactive rather than reactive. They monitor your network and computer systems 24 hours a day, seven days a week, all year round to find issues before they affect your team’s productivity. MSPs eliminate the need for firefighters by preventing the IT fires in the first place!
When you outsource the day-to-day support needs of your organization to a managed services provider, your internal IT department can finally hang up their firefighters’ hats. Their time is now freed up to research new technology or implement new projects that will improve efficiency and help your business meet long-term goals.
Fidelus Technologies, based out of New York City is a Professional and Managed Information Technology Services company focused on customer success and business efficiency . Our services provide seamless networking, data center, wireless, security and unified communications expertise for medium and enterprise sized businesses. We have a consultative life cycle approach that includes requirements gathering, assessments, solution design, planning, project management, engineering, adoption and evolution (training) services to fully support the IT needs of your organization.